Frequently Asked Questions

Get quick answers to common questions about Bigme products and services.

Does Bigme offer international shipping?

Yes, we ship our innovative E-ink devices and electronics worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

What is the warranty policy on Bigme devices?

All Bigme products come with a standard one-year limited warranty covering manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.

Can I return a product if I am not satisfied?

We offer a 30-day return policy for items in their original packaging and condition. Please note that return shipping costs may apply unless the item is defective.

How do I update the firmware on my Bigme E-reader?

You can update your device by navigating to Settings > System Update while connected to a stable Wi-Fi network. We regularly release updates to improve performance and add features.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.

How can I track my order?

Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.